11 Jobs in South Beloit, IL
Roscoe and Associates is Hiring a Customer Service Representative Near South Beloit, IL
Job Description
- Monday-Friday
- 7:00AM-3:30PM
- Competitive Compensation
- Paid Time Off
- Matching 401K
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Reach out to current customers to provide upgrade options
- Oversee customer RMAs and Trade-Ins.
- Generate shipping labels for customers RMA requests
- Follow up with customers
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Job Summary
Full Time
$35k-44k (estimate)
04/28/2024
05/13/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
